Frequently Asked Questions
Answers to all your questions about rss99
From opening an account to withdrawing money via bKash — find straightforward answers to the most frequently asked questions about rss99 right here.
rss99 is committed to providing the best online gaming experience for players in Bangladesh. Below we have put together detailed questions and answers covering account registration, deposit and withdrawal methods, bonus terms and conditions, game rules, and safe gaming. If you cannot find the answer to a question here, our 24/7 live chat support is always ready.
Account
Account and Registration
To open an account at rss99, you need an active mobile number and a valid email address. You will need to provide your name, date of birth, and preferred payment method in the registration form. The whole process takes just a few minutes. Please note that only those aged 21 or above can create an account.
No, each person can only hold one rss99 account. Attempting to open multiple accounts with the same mobile number, email, or payment method may result in all accounts being suspended. We strictly follow this policy to maintain a safe and fair gaming environment.
Use the "Forgot Password" option on the rss99 login page. Enter your registered email or mobile number and a verification code will be sent to you. Enter the code and set a new password. If you still have trouble, contact our 24/7 live chat — the support team will resolve it quickly.
For security and fraud prevention purposes, rss99 may request identity verification in certain cases. The process is straightforward and your information is kept fully secure. Completing verification quickly allows you to enjoy all features, including withdrawals, without any issues.
Yes, you can update your phone number, email, and other contact details from the profile section after logging in. To change your name or date of birth, please contact support via live chat — these details cannot be changed on your own for security reasons.
Payment
Deposits and Withdrawals
rss99 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. Each method is secure and funds are added to your account instantly. Mobile banking users will find it the easiest and fastest way to transact.
Deposits from bKash to rss99 are generally credited instantly. If there is a delay due to network or server issues, please wait a moment. If your balance has not updated within 15 minutes, contact live chat with your transaction reference number.
The minimum deposit at rss99 is ৳300 and the minimum withdrawal is ৳800. These limits apply to all payment methods — whether bKash, Nagad, Rocket, Upay, or bank transfer. There are no hidden fees.
Withdrawal requests from rss99 are generally processed within 1 hour. This is one of the fastest withdrawal times among online platforms in Bangladesh. Bank transfers may take slightly longer due to the bank's own processing procedures.
rss99 does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own transaction charges — this depends on the mobile banking operator's policy. For bank transfers, the relevant bank's fee structure may apply.
If a withdrawal is rejected, a message is usually sent to your account stating the reason. Common reasons include: bonus wagering requirements not met, identity verification incomplete, or incorrect payment details. Contact live chat to resolve the issue.
Games
Games and Rules
To bet on BPL matches, log in to your rss99 account and go to the Cricket section. You will find live odds both before and during the match. Multiple markets are available including match winner, top batter, and over/under runs. Please read the terms and conditions of each bet carefully.
rss99 offers slot games from various leading software providers including PG Soft, Pragmatic Play, and JILI. Popular slots such as Fortune Tiger, Gates of Olympus, Fortune Gems, and many more are available here. Games run smoothly on both mobile and desktop.
Yes, all live casino games at rss99 run well on mobile browsers — no separate app download is needed. You can enjoy live blackjack, roulette, baccarat, and many more games with real dealers from any modern browser on an Android or iOS smartphone.
RTP (Return to Player) is a theoretical measure of what percentage of total bets a game returns to players on average over the long term. For example, a 95% RTP means that for every ৳100 wagered, an average of ৳95 is returned — however, this is not a guaranteed result for each session, only a long-term average.
All games at rss99 use RNG (Random Number Generator) technology from certified software providers. This technology ensures that the result of every spin or hand is completely random and cannot be predicted by anyone. Fair play is our core commitment.
Aviator by Spribe is a crash game where a plane flies and a multiplier keeps increasing. The player must cash out before the plane crashes. Place your bet, watch the multiplier rise, and cash out at the right moment — that is the core strategy. If you do not cash out in time, your entire bet is lost.
Bonus
Bonuses and Promotions
New members at rss99 receive a 120% bonus on their first deposit up to ৳5,000. This means depositing ৳1,000 lets you start playing with a total of ৳2,200. To receive the bonus, make your first deposit after registering and enter the bonus code (if applicable).
A wagering requirement is the condition specifying how many times you must wager the bonus amount before you can withdraw it. The wagering requirement for the welcome bonus at rss99 is 15 times (15x). For example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before you can withdraw.
The rss99 VIP program has three tiers: Bronze (up to 0.4% weekly cashback), Silver (up to 0.8% weekly cashback), and Gold (up to 1.2% weekly cashback). Staying regularly active allows you to move up to higher tiers step by step.
Wagering contributions apply to specific games according to the bonus terms and conditions. Slot games generally give full credit toward wagering, while live casino or cricket betting contributions may differ. Check the specific bonus terms on the promotions page or ask via live chat.
Weekly cashback depends on your VIP tier. A fixed percentage of your total net losses for the week is returned as cashback. Gold members receive up to 1.2% cashback. Cashback is automatically credited to your account every Monday.
Security
Security and Responsible Gaming
Yes, rss99 uses top-grade SSL encryption to keep all personal and financial information secure. Your information is never sold or shared with third parties. To learn more about our privacy practices in detail, visit the privacy policy page.
No. rss99 is strictly for those aged 21 or above only. Age is verified at the time of registration and any account belonging to an underage person is closed immediately. Protecting minors is our highest priority.
Absolutely. rss99 believes in responsible gaming. Deposit limits, cooling-off periods, and self-exclusion options are available. If you feel your gaming habits are getting out of control, seek help via live chat or on the responsible gaming page.
To self-exclude, contact rss99 live chat support or email [email protected]. After receiving your request, your account will be deactivated for a specified period (such as 30 days, 6 months, or permanently). We fully respect this decision.
The fastest way to reach rss99 is via 24/7 live chat — support is available in Bengali, any time. You can also contact us by email: [email protected]. There is no phone or WhatsApp support — assistance is provided through live chat and email only.
If you believe unauthorized access has occurred on your account, change your password immediately and notify us via live chat. Our security team will review the account promptly and lock it temporarily if necessary. It is recommended to use a strong password and two-factor authentication.
Still have questions? Contact support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week.
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