rss99's commitment to responsible gaming
rss99 believes gaming is for entertainment only. Our responsible gaming tools and guidelines are here to give you a safe, healthy, and enjoyable experience.
Our responsible gaming policy
At rss99, we put the protection and well-being of every player first. Responsible gaming means keeping entertainment in check — it should never be a source of financial stress or emotional hardship. Playing on our platform means enjoying entertainment consciously, within set limits, and entirely by your own choice.
Millions of people in Bangladesh enjoy online gaming every day. For a small number, it can become a problem. We want you to stay aware of that risk. rss99 provides you with a range of protective tools — from setting deposit limits to full self-exclusion.
Important warning
Gambling is purely a form of entertainment — it is not a source of income. If you feel that gaming is affecting your daily life, family, or financial situation, please seek help immediately. rss99's support team is with you 24/7.
Our protection tools
To keep your gaming experience safe at rss99, we provide several effective tools.
Set a deposit limit
Set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set, it cannot be exceeded. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.
Time-out break
Take a temporary break ranging from 1 day up to 6 weeks. During a time-out, no betting or deposits will be possible on your account. Any funds already in your account can be withdrawn during this period.
Self-exclusion
For long-term protection, exclude yourself for 6 months to 5 years, or permanently. If an attempt is made to open a new account after self-exclusion, we will detect and close it.
Betting history and balance tracking
View your full betting history, deposit and withdrawal records, and win-loss statistics at any time. Understanding your spending patterns makes it easier to make informed decisions.
24/7 Bengali support
Let our support team know about any issue or concern. Our Bengali-speaking agents are available 24 hours a day, round the clock, via live chat. You can also email us directly at [email protected].
Age verification and identity confirmation
Age verification is mandatory when registering at rss99. Only people aged 21 or above may open an account. Fully preventing access by minors is our first priority.
21+ Age Restriction
Online gaming in Bangladesh is strictly for adults. To register at rss99 and play any type of betting or casino game, you must be 21 years of age or older.
We verify age at registration using a national identity card or other reliable identification. If anyone attempts to open an account with false information, the account will be closed and all funds will be forfeited.
If there are minors in your household, please keep your device and account secure. The use of child protection software is recommended.
Things to keep in mind
- All games are prohibited for minors
- Age verification is mandatory at registration
- Keep your device and passwords secure from children
- Do not leave a logged-in account open in a shared family environment
- If in doubt, contact us
- Use a strong password on your account
Recognize the signs of problem gaming
Ask yourself the following questions to understand whether online gaming is becoming a problem. Being aware of these signs is very important for any responsible player.
Are you spending more money on gaming than you can afford? Are you borrowing money or dipping into savings to play?
Are you placing larger bets after a loss in an attempt to win back your money?
Are you spending more time gaming instead of giving time to family or friends?
Are you trying to stop but returning again and again, losing control?
Are you keeping your gaming a secret from family or those close to you?
Do you feel depression, anxiety, or anger when you lose, and is it affecting your life?
If you notice more than one of the above signs in yourself, start seeking help right now. Talk to us via rss99's live chat or email [email protected]. We will support you without judgment.
How to use the protection tools
Using the responsible gaming tools at rss99 is very straightforward. Follow the steps below.
Go to rss99 Login
Log in to your account with your username and password. Use a strong password for security — one that only you know.
Go to account settings
Click the profile icon and select the "Responsible Gaming" option.
Set your preferred limits
Set a deposit limit, session time limit, or loss limit — whichever you need. Everything from a daily deposit limit to a weekly budget can be customized.
Activate time-out or self-exclusion
If you want a temporary or long-term break, select that option directly. You can also contact our support team to activate self-exclusion.
Get support if needed
If you have trouble setting up the tools yourself or need further assistance, contact us via 24/7 live chat or at [email protected]. Our team will help you set everything up.
The golden rules of safe gaming
Responsible gaming means awareness and control. Following the rules below will keep gaming enjoyable at all times.
- Play for entertainment only, not in the hope of making money
- Set a budget before each session and stick to it
- Do not play when you are tired, frustrated, or emotionally overwhelmed
- Avoid playing under the influence of alcohol or substances
- Take regular breaks and spend time with your family
- Avoid "revenge betting" after a loss
- Do not believe in guaranteed wins or "sure-fire strategies"
- Keep track of your monthly gaming expenses
Contact us for help
If you feel gaming is becoming a problem, do not wait — talk to us right now. Our Bengali-speaking support team will assist you with complete confidentiality.
Talk directly via 24/7 Bengali live chat
Contact the support team to temporarily or permanently close your account
rss99's commitment
As a responsible gaming platform, rss99 is committed to every one of its players. We believe that a gaming platform's responsibility is not only to provide quality games — but also to create a safe, healthy, and fair environment.
All our rules, bonus terms and conditions, and payment policies are written in completely clear and easy-to-understand language.
All our games operate according to fair play principles and no game manipulation takes place.
Withdrawal requests of a minimum of ৳800 are generally processed within 1 hour.
Your personal and financial information is kept secure through SSL encryption.
Questions and answers about responsible gaming
Play safe, enjoy the fun
Enjoy entertainment at rss99 with complete responsibility. Whether you play cricket, slots, or live casino, safety is our first priority.