rss99 Privacy Policy

About This Policy

rss99 ("we", "us", or "the platform") operates a trusted online gaming and betting platform for users in Bangladesh. Protecting your privacy is one of our core commitments. This privacy policy explains what types of information we collect, how we use that information, and what steps we take to keep your information secure.

By using the rss99 website or services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy should be read together with the rss99 Terms and Conditions. In the event of any conflict, the Terms and Conditions will take precedence.

Personal Identity Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (for KYC verification)
• User's preferred language and timezone

Financial Information

To process deposits and withdrawals, we collect the following financial information:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Last four digits of Visa or Mastercard numbers (we do not store the full card number)

Your full payment card details are not stored on our servers. All financial transactions are processed through encrypted channels.

Technical and Usage Information

Certain technical information is automatically collected while you use our platform:

• IP address and geographic location (up to country and division level)
• Browser type, version, and operating system
• Device type and screen resolution
• Duration of page visits and navigation patterns
• Referral source (where you came from before visiting our site)
• Information collected through cookies and similar tracking technologies

Gaming Activity Information

To ensure responsible gaming and improve service quality, we collect:

• Play history, bet amounts, and results
• Session duration and gaming patterns
• History of bonus and promotional offer usage
• VIP level and points information

Primary Purposes of Use

We use your information for the following purposes:

• To create, manage, and secure your account
• To process deposit and withdrawal transactions
• For identity verification and fraud prevention (KYC process)
• To provide 24/7 live chat support in Bengali
• To meet regulatory and legal obligations
• To operate responsible gaming programs
• To manage bonuses, cashback, and promotional offers

Service Improvement

We analyze aggregated (combined and anonymized) data to improve platform performance, plan new games and features, and further enhance the user experience. No personally identifiable information is used in this analysis.

Communication and Marketing

If you have given consent to receive our promotional communications, we may send new bonus offers, tournament news, and platform updates by email. You may opt out of these communications at any time and we will action that request promptly.

Cookies We Use

rss99 uses cookies and similar tracking technologies to keep our platform running smoothly. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and ensure security. The platform will not function properly without these cookies.
• Functional Cookies: Used to remember your preferences such as language and display settings.
• Analytics Cookies: Collect anonymous statistics to help us understand how the platform is used.

You can disable non-essential cookies through your browser settings, though this may affect some platform functionality.

We Do Not Sell Your Information

rss99 never sells, rents, or shares your personal information with third parties without authorization. Our business model does not rely on commercializing user data.

Limited Third-Party Sharing

Information may be shared in the following specific circumstances:

• Payment Processors: Payment providers such as bKash, Nagad, Rocket, and Upay will receive the information necessary to process transactions.
• Identity Verification Services: Approved providers who assist with the KYC process.
• Technology Partners: Game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) who receive only the minimum information required for their game integration.
• Legal Authorities: Information may be provided to authorities in response to a valid legal order or investigation.

We have strict confidentiality agreements with all third-party partners and they may only use information for the specified purpose.

Technical Security

rss99 uses industry-standard security technology to protect your information. Our platform is secured with SSL encryption, which keeps all data exchanged between your browser and our servers completely safe.

• 256-bit SSL encryption technology
• Secure password hashing methods
• Regular security audits and vulnerability testing
• Suspicious activity detection systems
• Two-factor authentication option

Organizational Security

Our internal security measures include: regular privacy training for staff, restricting data access on a need-to-know basis, and strict internal policies that prohibit unauthorized use of information.

Response to Security Breaches

If a security breach occurs that may affect your personal information, we will notify you by email as quickly as possible and inform you of the steps being taken to address the situation.

How Long Information Is Retained

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.

• Active Accounts: Full information is retained for the duration the account remains active.
• Closed Accounts: Financial and transaction-related information is retained for a defined period after account closure in accordance with regulatory requirements.
• Marketing Consent: Use of information for marketing purposes stops immediately once you withdraw your consent.
• Technical Logs: Generally retained for up to 90 days.

Your Privacy Rights

As an rss99 user, you hold the following rights:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information subject to certain conditions.
• Right to Restrict Processing: You may request that processing of your information be restricted in certain circumstances.
• Right to Object: You may object to the use of your information for marketing purposes.
• Right to Portability: You may request your information in a structured, readable format.

To exercise these rights, write to [email protected]. We will respond as quickly as possible after verifying your request.

Withdrawing Consent

You may withdraw your consent to marketing communications at any time. To do so, email [email protected] directly or contact our 24/7 live chat support. Withdrawing consent will affect future processing but will not affect the validity of any processing carried out before the withdrawal.

Age Verification Policy

rss99 is a responsible platform. Our services are intended for individuals aged 21 and above only. We never intentionally collect information from minors or assist them in creating an account.

Through the age verification process at registration and KYC verification, we ensure that all users meet the required age limit. If we become aware that a minor's information has been stored in our system, we will delete it immediately and close the associated account.

How Policy Updates Are Handled

rss99 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users of significant changes by email
• Display a notification on the platform

Continued use of the platform after an update will be considered acceptance of the new policy. We recommend that you review this page regularly.